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Frequently Asked Questions about Billing
5/1/14 - 3:21PM - 3 years ago - Last Edit: 6/26/14 - 10:25PM
Posted by: Divine
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Dear Merchz members,

We notice that most questions asked in this section are the same ones, so below you'll find their answers.

Q. What are the benefits of VIP?
A. You can read all about them on our "Gain access" page.
If you have any more questions about it, don't hesitate to post on our forums or message us.

Q. When will I get access to Tier 2 and Tier 3?
A. If you have a monthly subscription, you will get access to Tier 2 in the second consecutive month, and to Tier 3 in the third. If you buy lifetime VIP, you will get instant and permanent access to them and any other future additions. Keep in mind that these are considered bonuses to help you with short-term investments. The live graphs remain the main service.

Q. How do I stop a recurring payment on PayPal?
A. Just check out this page for the steps.

Q. I have paid but I don't have access yet, why?
A. There can be a few reasons for this. If you had no funds in your PayPal and it is linked to your bank account, then you sent an e-check which takes 7 days to clear. If this is not the case there might be another issue.
Please message us on Merchz, in our IRC channel or send us a mail at merchz.graphs@gmail.com

Q. Why was my VIP access removed?
A. Your membership expired, we caught you breaking our terms of service or there was a mistake.
If you feel that it was a mistake, please message us on Merchz, in our IRC channel or send us a mail at merchz.graphs@gmail.com

Q. How do I get a refund?
A. We have no problem with giving a refund in the first few days after your purchase.
Just message us on Merchz, talk to us in our IRC channel or send us a mail at merchz.graphs@gmail.com

Q. How long does it take to get refunded?
A. It takes 2-5 business days through PayPal.

Q. How do I go from a monthly VIP subscription to lifetime?
A. If you only just got your monthly subscription and already want lifetime, we can refund the month and let you buy lifetime. If you already had the monthly subscription for a week or more, you will simply have to upgrade to lifetime without a refund.

Q. How do I get VIP on smokinelite.com?
A. Just message us on Merchz, talk to us in our IRC channel or send us a mail at merchz.graphs@gmail.com
Make sure to include your Merchz and SM usernames, as well as the email you used to pay for the subscription.

We hope these answered your questions.
If you have any more or feel that we should add questions to this FAQ, just let us know.
#2171 5/1/14 - 9:51PM - 3 years ago - [quote]
Posted by: Drekkor419
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Thanks my friend.

Apologies for all the questions earlier! :D
#2172 5/1/14 - 10:38PM - 3 years ago - [quote]
Posted by: Divine
Divine

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No problem at all! If you have any more, just ask.
It was a good reminder that we needed a proper place like this to answer everyones questions.

I should thank you instead.
#2995 10/4/14 - 3:39PM - 2 years ago - [quote]
Posted by: trax
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Is there any way to pay with a maestro card? ... i dont want to wait 3 days to put my funds on paypal i want to start earning with the live graphs right now
#4266 7/11/16 - 8:51PM - 1 year ago - [quote]
Posted by: catillio
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are you able to pay with idea? i dont have a credit card.
#4269 7/12/16 - 12:41PM - 1 year ago - [quote]
Posted by: Divine
Divine

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are you able to pay with idea? i dont have a credit card.


I'm not sure what payment method idea is, but you don't need a credit card, just a (verified) PayPal account.
#4270 7/13/16 - 6:38AM - 1 year ago - [quote]
Posted by: catillio
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forgot the l, its ideal but ill try that
#4271 7/15/16 - 2:28PM - 1 year ago - [quote]
Posted by: catillio
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tried it with a verified paypal acount ( without credit card). but dont get it to work. so how do i do it?
#4272 7/17/16 - 8:21AM - 1 year ago - [quote]
Posted by: Divine
Divine

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tried it with a verified paypal acount ( without credit card). but dont get it to work. so how do i do it?


What problem are you having? Do you get an error?
#4274 7/17/16 - 11:35AM - 1 year ago - [quote]
Posted by: catillio
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i finnaly managed to do it. got an e-mail form paypal that it could take 6-10 days to transfer it and stuff. so ill be patiently waiting
#4276 7/18/16 - 8:36PM - 1 year ago - [quote]
Posted by: Divine
Divine

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i finnaly managed to do it. got an e-mail form paypal that it could take 6-10 days to transfer it and stuff. so ill be patiently waiting


Alright cool, if you have any questions just ask in the chatbox